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Legal Terms That Protect Your Account

Your account on tanam4d operates under clear legal terms designed around Indonesia's market.

Account security verified on loginData retention limits documentedSupport in English and Bahasa Indonesia
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tanam4d Legal Terms That Protect Your Account
HOW TO REACH US

Contact Us About Legal and Account Matters

Live Chat Our support team responds in English and Bahasa Indonesia 24 hours a day.
Email Support Send legal questions or data access requests to [email protected].
In-Account Help Navigate to Settings > Legal & Support in your account dashboard to view your…
DATA AND SECURITY

How We Protect Your Information

Account Verification

Your account is verified at signup using government-issued ID and a phone number linked to your registered DANA, OVO, GoPay…

Deposit Security

Deposits flow directly from your payment app to our wallet, encrypted end-to-end. We never store your payment credentials.

Withdrawal Process

Withdrawals require re-verification of your linked payment method and manual review to detect mismatches or fraud.

Data Retention

We keep your transaction history and account records for seven years for regulatory compliance.

Cookie and Tracking

Our site uses session cookies to keep you logged in and functional cookies to remember your lobby preferences.

Privacy Updates

When we change our legal terms or privacy practices, we notify you by email and display a banner in your…

Frequently Asked Questions About Your Account

No. You can only operate one account per person. Multiple accounts on the same device, email or payment method are detected and closed automatically. If you suspect duplicate accounts, contact support immediately.

We close your account within 24 hours and refund any remaining balance to your registered payment method. Your transaction history stays on file for seven years for legal compliance. You can reopen an account later, but it will be treated as a new registration.

Email [email protected] with your account number and request type. We send you a full copy of your data within 10 business days. Deletion requests are processed within 30 days, except for transaction records we must retain by law.

Yes. Your deposits are secured by encrypted transmission and stored separately from tanam4d operational funds. Each transaction is logged and traceable. If a dispute arises, we investigate within 72 hours and reverse any error within 24 hours of resolution.

Use the 'Forgot Password' link on the login page to reset it via email or SMS. We send a secure reset link valid for one hour. You must verify your identity before the reset is complete. If you lose access to your recovery email or phone, contact live chat with your account number and ID.

Yes. In Settings > Payment Methods, you can add a new DANA, OVO, GoPay or QRIS account. The new method must be verified before use. Your old method remains on file for reference but can be removed at any time.

Deposits via DANA, OVO, GoPay and QRIS have no platform fee — you pay only what your payment provider charges, if anything. Withdrawals are free. Minimum withdrawal is Rp 50,000 and maximum is Rp 50,000,000 per transaction. Processing fees are deducted by your bank only if applicable.

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